How Leading Teams Align and Deliver at Scale
Retailers are under pressure to do more with less. Whether it’s buying, marketing, or sales, organizations must make key decisions without increasing staff or operating budget. In many cases, it’s only possible to stay competitive if companies rethink the way they operate, identifying and eliminating the friction that holds them back.This playbook explores four key […]
Understand the Shopper You’re Missing
Non-prime consumers represent a significant and highly engaged segment of today’s retail market. They shop frequently, prioritize value and make most of their purchases in everyday categories like grocery, discount and big-box retail.Yet many retailers struggle to connect these shoppers with payment and rewards experiences designed for how they actually manage money.When customers default to […]
Why Loyalty Data is Retail’s Most Underused Asset
Nearly every major brand operates a loyalty program, and most will tell you their program is successful, even highly profitable. Yet many fail to leverage the most valuable data loyalty customers provide. Brands leave revenue on the table and miss opportunities to strengthen relationships with customers who increasingly expect more meaningful engagement.Most brands collect first-party […]
Fresh Ideas for Advancing QSR Operations
Quick-service restaurants face rising costs, food waste, staffing shortages, and stricter FDA food safety regulations. These challenges require smarter strategies, especially in inventory management and traceability.This overview shows how mobile computing, barcode scanning, and RFID technology help QSR operators modernize workflows. Highlights include:Reducing food waste and preventing stockouts with automated inventory management Using RFID and […]
Is your CC future ready
Customer experience is at a turning point. Despite heavy investments, many brands still fall short of customer expectations—leaving loyalty at risk. Contact centers are under pressure to resolve complex issues quickly, while juggling rising volumes, higher expectations, and disconnected tools.CX expert Adrian Swinscoe breaks down:Why rising customer expectations are impacting brand loyalty How agentic AI […]
What Experiential Retail Looks Like in 2026
Retailers are experimenting with interactive store models to re-connect with shoppers. Digital-first brands are opening physical locations for the first time while more established players are expanding store concepts and introducing new formats.Included in this trendlineDick’s, like many vacationers, is spending the summer in the Hamptons Why marketers must rethink loyalty as AI reshapes consumer […]
Stop losing 30% of your conversions to silent pages
Did you know that a product page with zero reviews, a “silent page”, can drop your conversion rates by 30%? In today’s market, shoppers don’t just want to see your products; they want to see how other people are using them. If your best customer reviews are stuck on one site while your other retail […]
How to Tackle Fraud without inconveniencing Shoppers
Finding the right balance between great shopping experiences and security can be challenging. Our report explores practical approaches to help tackle three common challenges for retailers: Refund abuse – limiting policy exploitation, not experiences Account takeovers – prevention and building trust Chargebacks – fighting chargebacks and friendly fraud
How Finance Can Adapt Better to Shifting Consumer Behavior
The affordability crisis in the U.S. has shifted consumer behavior, with responses split along income and category lines. Lower- and middle-income consumers remain price-sensitive, while higher-income consumers remain resilient. However, with economic factors shifting rapidly, forecasting proves difficult. Join experts from Accenture, Microsoft and CCH Tagetik as they discuss the implications of changing consumer behavior […]
How Payments Are Driving the Next Wave of Sustainability
This infographic explores how digital-first payment solutions can reduce environmental impact, cut operational waste, and help businesses meet ESG goals while satisfying eco-conscious consumers. Sustainability is no longer a side initiative; it’s a business imperative. As businesses rethink operations, payment systems are emerging as a powerful lever to reduce environmental impact while improving efficiency and […]