Closed Software-as-a-Service (SaaS) eCommerce platforms are designed to handle a predictable range of order volume, customization needs, and business model complexity. So, what should a business do when it scales past that range and the platform penalizes its progress with significant transaction fees and costly customization? This playbook is a practical guide for retail brands approaching that inflection point, drawing on insights from brands that scaled beyond $40 million on open commerce platforms. Read now to learn more about: How to know when you’ve hit the SaaS ceiling Where closed platforms create friction by business model The merchants who moved before they had to Questions to ask when evaluating platforms
