Five Retail Trends Reshaping Customer Intelligence in 2026
Most retailers invest in customer data platforms to improve marketing outcomes. The greatest value emerges when customer intelligence becomes a shared resource across the business, informing decisions in merchandising, product development, operations, and customer experience. Join Elise Keefe, Senior Manager of Business Intelligence at MacKenzie-Childs, and Tejal Angolkar, Lead Customer Success Manager at Amperity, as […]
How One Restaurant Group Discovered AI That Actually Works
AI is now ubiquitous across industries, but its rise has flooded the restaurant technology landscape with options that merely layer AI on as a marketing feature. Given the challenging economic realities restaurants face, operators don’t have the luxury of investing in technology that fails to deliver measurable business value or disrupts workflows with disconnected platforms. […]
Where retail AI delivers the biggest impact
For most retailers, AI starts on the customer side, helping shoppers find products or get support through tools like chatbots and recommendation engines. But the behind-the-scenes work that determines how prepared store teams are to serve those customers — and how consistent their experiences are — still relies on legacy systems that are disconnected and […]
How Automotive Retailers Can Attain Supply Chain Reliability
This playbook explores how automotive retailers can improve supply chain reliability with logistics experts who understand the automotive aftermarket. The automotive aftermarket supply chain is uniquely complex. A functional supply chain for retailers and dealerships isn’t just about moving bulk inventory; it’s precision replenishment of high-turnover parts, often sent to multiple locations. A tailored supply […]
Warehouse Group cuts TCO by 25% with Jira Service Management
Enterprise IT teams face constant pressure to cut costs while improving service quality. For large retailers, fragmented tools and legacy ITSM platforms add complexity, slow responses, hinder collaboration, and increase costs. This case study shows how one of New Zealand’s largest retailers addressed these issues by streamlining service management. Highlights include: Cutting total cost of […]
Unboxing Indirect Spend Challenges
This infographic examines the impact of indirect spend and how retailers can resolve it through supplier consolidation. Although most business leaders are focused on direct spend for driving efficiency and cost reduction, indirect spend is an often-overlooked driver of procurement and operations struggles. This infographic offers fresh data-backed insights on the impact of indirect spend […]
How can you secure customer trust in the age of AI?
Dig into the data about what consumers actually feel about AI-powered experiences and get recommendations for how to build trust with your customers. The top concerns that keep consumers from embracing AI Why human oversight is key to trusted AI experiences How to empower (not replace) your CX reps with AI
Empty Shelf, Empty Cart: How AI Closes the Gap Before Customers Walk Away
Grocery retail is under pressure from every direction. Dietary trends and the rise of GLP-1s are shifting demand toward fresh, prepared, labor-intensive options where margin is hard to protect, while store-level planning struggles to keep pace — leading to phantom inventory, replenishment failures, and compounding losses. With rising costs and competition, loyalty is now at […]
How Leading Teams Align and Deliver at Scale
This playbook explores four key ways that brands are simplifying operations and scaling execution to drive revenue. Retailers are under pressure to do more with less. Whether it’s buying, marketing, or sales, organizations must make key decisions without increasing staff or operating budget. In many cases, it’s only possible to stay competitive if companies rethink […]
How To Balance AI Shopping and Customer Loyalty
Retail success is no longer defined by a single transaction—it is built by creating a customer journey that builds trust, strengthens loyalty, and delivers convenience. This Industry Pulse brings together four articles that explore how AI, evolving consumer expectations, and delivery innovation are redefining retail success. Read now to learn more about: The trends and […]