AWS Gamechangers in Airlines: How Air Canada and IBM Consulting use agentic AI to deliver exceptional customer experience
Canada’s largest airline, serving 47 million passengers annually, prioritized enhancing customer experience and systems modernization. Air Canada works to strengthen system reliability, reduce downtime, and accelerate software delivery across its network spanning six continents and 180+ airports. Air Canada and IBM Consulting addressed these challenges by creating an AI ecosystem on Amazon Bedrock to transform […]
From Uncertainty to Confidence: How a Disciplined Investment Process Helps Sustain Ministry
Take a look at how Wespath partners with institutional investors and faith-based organizations to design customized, values-aligned portfolios that support both today’s spending needs and long-term sustainability.This piece walks through key concepts every institutional investor should understand, including diversification, asset allocation, liquidity, risk tolerance and values alignment. It then explains Wespath’s three-phase process: a learning […]
How rideshare makes customer transport a differentiator
Service leaders face immense pressure to keep customers informed, reduce wait-time frustration, and control costs. Ride coordination can deliver a meaningful advantage when it is centralized, helping teams standardize the customer experience, reduce manual work, and gain clearer visibility into usage and spend. Join Uber for Business for a case study conversation with Straightaway Tire & […]
Valent BioSciences Transforms Paper Batch Records Into Data-driven Operational Efficiency With Ecolab CLEENn
Managing paper-based batch records in complex manufacturing creates inefficiencies—from manual reviews and error-prone documentation to limited operational visibility. As production scales, these challenges can hinder growth and quality management. This case study shows how a global biorational technology company addressed these issues with electronic batch record digitization, achieving: Batch review cycles cut from 20 days […]
Smarter scheduling delivers faster service and lower costs for 4Front Credit Union
The transition included structured training, extensive testing, and data driven scheduling guidance. TTEC Digital also integrated SmartApps to streamline member authentication and prevent fraud within the new platform. Finally, the team built custom forecasting models and trained leaders to use data for scheduling and ongoing optimization. By migrating their on-premises contact center to Genesys Cloud […]
How a fintech cut SaaS costs by $1m+ in under 12 months
Hear firsthand how a fintech took full control of its procurement processes after being acquired and turned a standing start into $1m+ in annual savings. Discover how they rebuilt approval workflows, gained full visibility over their tech stack, and renegotiated key contracts at an average of 30% off, achieving a 4.4x ROI within months. If […]
Driving jobsite efficiency through better connectivity:
Despite their long-standing vendor relationship and investment in connectivity, Foushée faced ongoing issues with customer service and account support – read on to hear how they drove 40% cost savings with T-Mobile for Business.
The AI Agent Era: Rethinking Identity, Trust, and Control
AI agents are rapidly evolving from simple assistants into autonomous actors capable of accessing systems, making decisions, and executing tasks on behalf of users. As organizations embrace this new era, traditional approaches to identity, authentication, and access management are being challenged. Ensuring that AI agents operate securely and transparently requires a fresh look at how […]
How Banner Solutions is Using PIM to Accelerate eCommerce
For many distributors, the path to digital growth stalls before it truly begins — often because product data feels too incomplete, too inconsistent, or too overwhelming to fix. But waiting for “perfect” data can be a losing strategy. This webinar explores a more pragmatic approach: how distributors can start with what they have, continuously […]
From 3 Hours to 10 Minutes:
Join Koch Ag & Energy Solutions and Sema4.ai as they share how they’re transforming one of Koch’s most manual and time-consuming financial processes – invoice reconciliation – into nearly touchless automation. The challenge: 500+ complex invoices each month, dozens of supplier formats, frequent discrepancies, and up to 3 hours of manual reconciliation per invoice. The […]