Future of Insurance: Improve policyholder experiences with an integrated approach to AI
Today’s insurance members expect fast, higher-quality customer service during every interaction. And, with the right tools, you can deliver the personalized experiences they demand. Download this guide and gain insights from peer-based research, covering: How insurers can generate bigger impacts on their businesses with AI Where early AI adopters are looking for their next AI […]
The Invoca Home Services Lead Conversion Benchmarks Report 2026
Drawing on anonymized data across nine home services sub-industries, this benchmark report shows only 52% of callers reach a live person, just 38% of digital marketing calls are leads, and 55% of businesses never ask leads to buy or book. Get channel-level and sub-industry benchmarks for answer rates, lead rates, and conversion — plus an […]
The Home Services Buyer Experience Report 2026
Based on a survey of US and UK home services consumers, this report reveals that most can no longer tell when they’re talking to AI — and when AI interactions go wrong, consumers blame the brand over the vendor by more than 3.5 to 1. See how expectations around speed, disclosure, and human connection are […]
The Home Services AI Marketing Impact Report 2026
Home services marketers are racing to adopt AI, driven by optimism and competitive pressure — but a widening gap between perceived AI performance and real customer experience puts revenue at risk. This report reveals why the next 12 months will define market leadership, where execution gaps are leaking funnel value, and how to close the […]
Delivering Complex Clinical Trials at Scale
Today’s clinical trials demand more than operational excellence — they require smarter designs, stronger collaboration and the ability to execute increasingly complex studies at scale. Fortrea is helping sponsors navigate this evolving landscape by delivering complex phase III clinical trials at scale while leveraging innovative technologies, adaptive methodologies, and deep therapeutic expertise to accelerate development […]
How 2,400+ senior execs get more value from AI
Google Cloud’s latest report reveals who is gaining the most ROI from AI in 2026 and how they’re doing it. Inside the report, you’ll find: Three distinct behaviors: A breakdown of what AI ROI leaders do differently. ROI measurement scorecard: AI success measurement methods, ranked. Real-world stories: How your peers are using AI right now. […]
A CX Reset: Why Outdated Operating Models Stall AI’s Payoff
This survey report explores what CX, contact center, and IT leaders say about the gaps between AI adoption and readiness and where a reset is overdue. Buying AI tools to fix CX problems is easy. But the data shows that deploying them on top of broken data estates and siloed teams doesn’t just fail to […]
The AI Network Readiness Challenge
As AI becomes a strategic imperative, organizations face pressure to ensure their networks support complex AI workloads. Research shows 88% of enterprises agree AI makes networking more critical, yet fewer than half report clear ROI on production AI, and nearly two-thirds find managing AI infrastructure harder than building models. This report offers a framework for […]
The AI Network Readiness Challenge
As AI becomes a strategic imperative, organizations face pressure to ensure their networks support complex AI workloads. Research shows 88% of enterprises agree AI makes networking more critical, yet fewer than half report clear ROI on production AI, and nearly two-thirds find managing AI infrastructure harder than building models. This report offers a framework for […]
FinOps: How CIOs are managing cloud spend
FinOps has emerged as a strategic solution to control cloud spending, aligning finance and technology teams to address post-migration cost challenges and optimize resources. As digital transformation accelerates and AI capacities expand, CIOs and CFOs must proactively manage budgets to prevent unchecked expenses while driving innovation. INCLUDED IN THIS TRENDLINE Surprise AI costs threaten enterprise […]