Nihar Malik, Chief Innovation Officer at MRI Software, outlines the next operating model: a layered system of intelligence and execution that: builds on a system of record adds a governed data layer to harmonize signals in real time embeds intelligence into workflows to surface what’s happening/why/next-best actions closes the loop with an agentic layer that can orchestrate execution—with clear permissioning, oversight, and auditability The result is faster, earlier visibility into risk and performance, fewer manual handoffs, and more time for leaders and teams to apply judgment where it counts—while the platform initiates, routes, and completes the work that can be executed consistently.
