AI is reshaping how healthcare work gets done, but the biggest obstacle to adoption isn’t the technology itself. It’s earning the trust of the clinicians and administrators who have to use it. Excell Healthcare Advisors calls this the “AI Trust Tax”: the investment organizations must make in people and process to turn technical capability into real adoption and ROI. This one-pager breaks down: Why 80% of AI implementation effort is people and process, while technology gets 20% and most of the attention The hidden complexities that sink AI implementations, from fragmented data to unclear governance Universal human barriers to adoption, including fear of job displacement and distrust of machine-generated recommendations Six proven strategies for building trust and driving adoption, including starting with strategy over software and piloting high-impact, low-risk use cases Download the one-pager to see how Excell helps healthcare organizations move from AI implementation to responsible, lasting adoption.
