Almost two-thirds of healthcare leaders believe improving patient experience is the area where AI tools will have the greatest impact. In this shift to value-based care, healthcare organizations are embracing a patient-centric model that influences reimbursement and outcomes. Yet, gaps remain even as patient experience scores trend upward. Because not all AI implementations are created equal. This playbook explores how successful AI implementation requires a preparedness to adopt, integrate, govern and scale technologies across clinical and operational processes. This is AI maturity, and, in healthcare, its critical. Highlights include: Understanding what AI maturity looks like, why it stalls, and how it impacts AI pilots. How to assess your health system’s AI maturity. Enabling advancement by overcoming the disconnected date environments of patient information — within ethical guidelines, compliance frameworks, and information security policies.
