This book confronts a critical reality: 95% of AI transformation initiatives generate no measurable impact—not because the technology fails, but because organizations systematically solve the wrong problems. Organizational Hallucination exposes the gap between what companies declare they’re doing and what they’re actually capable of executing. It’s the confident belief that investing in AI tools equals transformation, when the real challenge lies in building the organizational capability to identify, prioritize, and solve problems that genuinely matter to the business. Drawing on decades of transformation experience at CI&T, combined with exclusive contributions from Cesar Gon and Silvio Meira, this book provides a framework for breaking the cycle of failed pilots, misaligned incentives, and strategic drift. You’ll discover: Why good problem-solving starts with understanding the problem—the step organizations most systematically skip How to close the absorption gap between technology’s speed and your organization’s capacity to integrate it Why successful pilots don’t prove organizational readiness, and what does How to build strategy as a continuous process of turning aspirations into executable capabilities The architecture required to make AI a structural part of decision-making, not just another tool This isn’t a playbook for buying technology. It’s a guide to building the system—the incentives, workflows, learning mechanisms, and cultural foundations—that allows organizations to solve complex problems consistently and at scale. The question isn’t whether AI will transform your organization. It’s whether your organization is building the capability to meet what AI demands.
