How University Hospitals Boosted Appointment Conversions 300% with Conversation Intelligence
University Hospitals had no reliable way to tie phone calls to marketing spend or appointments—until it implemented Invoca. The health system cut total call duration by 50%, increased conversion rates by 300%, and saved its marketing team 40 hours a week. Learn how conversation intelligence helped University Hospitals deliver a more personalized, efficient patient experience.
Delivering Complex Clinical Trials at Scale
Today’s clinical trials demand more than operational excellence — they require smarter designs, stronger collaboration and the ability to execute increasingly complex studies at scale. Fortrea is helping sponsors navigate this evolving landscape by delivering complex phase III clinical trials at scale while leveraging innovative technologies, adaptive methodologies, and deep therapeutic expertise to accelerate development […]
Strategy for CFOs: The Future Healthcare Finance is Now
This playbook explores how healthcare CFOs can eliminate manual processes to free up teams to focus on strategic initiatives that drive growth. As costs climb and regulations change, healthcare finance leaders are being called on to transform their operations and free up time for their teams to become strategic advisors. New innovations are meeting those […]
How Contact Center Leaders Use AI Agents to Clear the Queue and Cut Handle Time
Explore how to clear the routine, non-sales calls clogging your queue. This article shows how Signal AI reveals what every conversation was really about, how AI voice and messaging agents contain routine requests end to end, and how PreSense primes agents with real-time digital context — lifting digital containment on dispute calls from 62% to […]
Artificial intelligence & machine learning
While drug discovery was an early target for AI capabilities, the technology’s predictive powers have made it a good fit for many other facets of the industry. As pharma leverages real-world uses of AI, the industry has also been careful about big-picture hype for the technology as some of its limitations become clear. INCLUDED IN […]
IoMT: Improving the Vitality of SMB Healthcare Companies with Better Connectivity
IoMT connects patients with their providers across the healthcare ecosystem, thus enabling care anywhere including remote patient monitoring and emerging hospital-at-home initiatives. Data shows that this trend is continuing among U.S. SMB healthcare companies. Discover the benefits and considerations of implementing IoMT solutions in this IDC whitepaper.
Compliant Content at Scale: AI & Process Innovation
While 80% are already adopting AI, medtech leaders also need to reconsider MLR processes. Moving beyond manual checks isn’t just about speed—it’s about scaling innovation without increasing risk. AI and process change can deliver immediate value including:
MLR Excellence as a Strategic Advantage
Medtech faces a critical operational challenge: commercializing products quickly while navigating medical, legal, and regulatory (MLR) teams. Due to the fundamental difference in product complexity, cross-functional stakeholder involvement, and regulatory requirements, adopting pharma models doesn’t work. Establishing MLR excellence in medtech is an evolution: moving from foundational governance and standardized workflows, to driving efficiency via […]
Real-World Lab Data: Precision in Commercialization & RWE
This infographic explores how real-world lab data is the essential source for precision across commercialization and real-world evidence generation. Effective commercial strategies require a foundation of data. Real-world lab data provides that foundation and generates compelling real-world evidence. The quantitative and qualitative results are critical for driving confident decision-making through the drug-development and commercialization life […]
The $13.4M Behavioral Health Gap Hiding in Your Health System
This ROI guide helps health system leaders put a real number on that cost and build the case for behavioral health investment. Untreated behavioral health impacts every line of business. Only 1 in 7 patients with behavioral health needs ever reaches appropriate care, and that gap doesn’t stay contained to behavioral health. It shows up […]