The Fast Track to ROI on AI:
Healthcare leaders are turning to AI to reduce administrative burden, improve productivity, and create capacity amid margin pressure, workforce constraints, and growing regulatory complexity. But for many organizations, AI ROI remains difficult to prove. The issue is not AI itself. It is where and how AI is applied. When AI is layered onto fragmented systems, […]
The risk management playbook: The first steps in building sustainable and resilient supply chains
Did you know that up to 90% of a company’s sustainability impact stems from its supply chain? ESG risks like CO2 emissions and forced labour can expose companies to major reputational damage, supply chain disruptions, and financial risks. Yet, many companies still rely on reactive strategies that leave them exposed and unprepared. “The risk management […]
How institutions can turn affordability into an opportunity
This playbook explains how to adapt your design strategies to improve access, support retention, and modernize the student learning experience. The cost of college tuition in the United States has been steadily rising for more than two decades, creating growing affordability challenges for current and prospective students. At the same time, students increasingly expect colleges […]
How Professional Services Are Discovering the Benefits of AIn
AI is becoming ubiquitous across industries, and professional services enterprises such as accounting firms, consulting businesses, and law firms stand to gain a competitive edge by leveraging its advantages. This Industry Pulse brings together four articles that examine the AI transformation occurring across the professional services landscape, including understanding where AI can and cannot help. […]
How to drive portfolio value with embedded payments
Embedded payments are one of the most underused value levers for equity and venture capital investors. While most SMB payments now move through embedded channels, many platforms still treat payments as an afterthought. This webinar brings together FinTech and VC consultants to discuss practical strategies for value creation teams and portfolio operations leaders at PE […]
How Payments Leaders Can Win Against AI-Powered Fraud
This playbook explores the current state of fraud, AI-powered security challenges, and the latest tools and strategies to ward off digital attacks. Digital transactions are expected to increase from $12.3 trillion in 2025 to nearly $17 trillion in 2028, driven by a stronger focus on customer convenience, the expansion of e-commerce, and high levels of […]
Smarter scheduling delivers faster service and lower costs for 4Front Credit Union
The transition included structured training, extensive testing, and data driven scheduling guidance. TTEC Digital also integrated SmartApps to streamline member authentication and prevent fraud within the new platform. Finally, the team built custom forecasting models and trained leaders to use data for scheduling and ongoing optimization. By migrating their on-premises contact center to Genesys Cloud […]
Payment Integrity Maturity Assessment
Payment integrity leaders face mounting pressure from every direction. Finance demands measurable margin protection. Operations need fewer disruptions. And the C-suite? They want proof that PI drives enterprise value — not just recoveries. This self-assessment helps you evaluate whether your payment integrity program is reactive, developing, structured or enterprise-optimized. Use it to identify areas of […]
Fraud and AML in banking
President Donald Trump signed an executive order intended to confront cybercrime and other schemes – an issue at least one lawmaker labeled “staggering.” In response, the FDIC, OCC and NCUA issued a proposal directing financial institutions to focus on higher-risk customers and activities rather than lower-risk ones. The Federal Reserve is also forming a public-private […]
How a fintech cut SaaS costs by $1m+ in under 12 months
Hear firsthand how a fintech took full control of its procurement processes after being acquired and turned a standing start into $1m+ in annual savings. Discover how they rebuilt approval workflows, gained full visibility over their tech stack, and renegotiated key contracts at an average of 30% off, achieving a 4.4x ROI within months. If […]