This playbook is a guide for utility companies on how to build trust and strengthen relationships with C&I customers. Close to 77% of C&I metering infrastructure is considered “advanced,” yet only 11% of customers take advantage of dynamic pricing. This lack of trust signals the need for more conversations on why these changes make sense for a specific operation, particularly with the people who run the equipment every day. This playbook is a guide for utility companies on how to build trust and strengthen relationships with C&I customers, offering multiple strategies for each topic. Read now to explore three essential conversations with C&I customers, including: Using interval data effectively Why the best technology fails without human buy-in How siloed offerings work against you
