As the fastest-growing county in Pennsylvania for the past decade, Cumberland County has faced increasing challenges in administering and collecting local hotel taxes. The County Treasurer’s Office currently manages monthly hotel tax filings for more than 200 businesses with limited staff resources.
Through a focused modernization effort, the Treasurer’s Office transitioned from manual processes to an automated hotel tax solution, resulting in improved operational consistency and more efficient use of staff time. In this webinar, County Treasurer Kaytee Isley shares practical best practices, including how her office:
Improved the taxpayer experience by introducing a clear, online filing process with built-in reminders
Consolidated manual workflows into a centralized system to allow the office to focus on higher-value initiatives
Achieved operational efficiencies and cost savings with existing staff