HEALTH LEADER Q+A: Using AI to boost back-office automation 300%

As a revenue cycle leader, how do you reduce friction, increase efficiency, and speed up cash flow? Mount Sinai Health System did it all — and shared exactly how. Watch Mount Sinai’s VP of Revenue Cycle and Executive Director of IT discuss how the health system used advanced automation and AI to achieve a: 300% increase in back-office automation 39% reduction in claim adjudication time They explored the success of AI in the industry, including research that shows organizations are using AI to achieve a 27% improvement in denial prevention and a 36% boost in workforce efficiency. Walk away knowing specific ways IT and RCM teams can work together to drive results, including: Integrating AI into existing workflows to reduce errors and denials while increasing payments Scaling current generative AI initiatives to tackle more advanced tasks, such as prior authorizations, coding, and denials Applying a practical framework to the evaluation and expansion of AI initiatives

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