EliseAI released the 2026 edition of its Centralization Playbook, built on new learnings from 150+ property management operators putting centralization into practice. The updated guide reflects how much has changed since the first edition. 85% of property managers are planning, piloting, or scaling centralization. Adoption has moved from a question of whether to centralize to how, and it’s no longer limited to large market-rate portfolios. Whatʼs new: New sections for affordable, fee managers, small and medium-sized businesses, and single-family rentals Refreshed benchmarks on automation rates, unit ratios, workflows and impact numbers New guidance on team structure and role design, from specialist to generalist models Revamped change management guidance, which operators consistently point to as the hardest part to get right Get the ultimate resource for centralization today.
