How to Tackle Fraud without inconveniencing Shoppers
Finding the right balance between great shopping experiences and security can be challenging. Our report explores practical approaches to help tackle three common challenges for retailers: Refund abuse – limiting policy exploitation, not experiences Account takeovers – prevention and building trust Chargebacks – fighting chargebacks and friendly fraud
FREE REPORT: What do 13.5 million ROs reveal about service technician pay?
Dynatron Software analyzed 13.5 million repair orders across multiple OEMs and regions to uncover what dealerships are actually paying technicians in 2025. In today’s competitive labor market, understanding how your pay plan compares is critical to attracting and retaining top talent. Download the full Tech Pay Report to see how your dealership stacks up.
From quick wins to enterprise AI transformation with NatWest Bank
What happens when a legacy institution in a heavily regulated industry turns AI from a compliance challenge to a competitive advantage? In this episode of The Progress Report presented by Kyndryl, NatWest shares how they’re moving from early AI wins to enterprise-wide transformation—scaling AI from experimentation to impact through strong data foundations, strategic partnerships and […]
The Total Economic Impact™ of PayPal Checkout: Forrester Study Reveals 145% ROI Over 3 Years
PayPal commissioned Forrester Consulting to conduct an independent Total Economic Impact™ (TEI) study – interviewing seven global merchants across retail, e-commerce, and software to quantify the real-world financial impact of PayPal Checkout. The result: a clear, data-backed picture of what streamlined checkout delivers at scale. Every abandoned cart, declined transaction, and lost sale has a […]
The 2026 State of MSP Automation Report
The hard part isn’t getting started — it’s what comes next. The MSPs pulling ahead aren’t doing it with more budget or more headcount. They’ve built automation into the foundation of how they operate. And the gap between them and everyone else is starting to show up where it matters — in how fast they […]
From Legacy to Cloud-Native: A Health Plan Executive’s Guide to Payer Transformation with AWS
See how health plans are moving from legacy administration to cloud-native operations with a clearer, lower-risk path. The pressure is immediate. The opportunity is clear. Legacy platforms are struggling to keep pace with real-time prior authorization, AI-enabled engagement, interoperability mandates, and tighter regulatory timelines. These are now immediate business priorities. The question is no longer […]
How Grocery Stores Can Build Customer Loyalty
This report offers data-backed insights into how improving store cleanliness creates avenues for revenue growth and drives repeat customers. 83% of consumers are more likely to return to your grocery store after a positive in-store experience. To create this experience, providing a clean, inviting environment is just as important as selling fresh, high-quality products. This […]
New KLAS report: Suki ROI Validations 2026
Health systems are under pressure to prove that AI investments can truly deliver meaningful benefits and measurable outcomes. In this new KLAS report, three large Epic-based health systems—FMOL Health, McLeod Health, and Rush University System for Health—share what actually happened after deploying Suki’s clinical intelligence platform in real-world ambulatory and ED settings. This report goes […]
Your Best IBM Sterling Engineers Are Doing Work AI Should Do
Supporting IBM Sterling OMS at scale quietly became a people problem — monitoring, triage, and reconciliation eating up your best engineers’ days. This field report breaks down where the effort actually goes, what’s automatable now, and how to shift from reactive firefighting to proactive operations. IBM Sterling OMS is proven, and it scales. But the […]
MISALIGNED: The 2026 State of Retail Communication and Execution
Are communication gaps slowing down your retail execution? When headquarters’ priorities don’t translate effectively to store teams, the results are hard to ignore—missed promotions, inconsistent execution, frustrated associates, and lost sales opportunities. Our latest report, MISALIGNED: The 2026 State of Retail Communication and Execution , explores the challenges retailers face in keeping frontline teams aligned […]