The CX AI Maturity Model: 4 Stages to AI-Driven Customer Service
Most CX leaders can describe what AI-driven customer service is supposed to look like: faster resolutions, fewer repetitive interactions landing on agents, a support operation that scales without headcount growing at the same rate. What’s harder to articulate is where an organization actually is in their journey to being AI-driven. They might have implemented certain […]
Lenovo AI Library Brochure
AI adoption can be complex, but organizations do not have to start from scratch. The Lenovo AI Library gives enterprises access to validated, customizable AI use cases and agents designed to accelerate deployment, reduce risk, and connect AI initiatives to real business outcomes. Learn how Lenovo helps organizations identify the right AI opportunities, simplify implementation, […]
Lucid Motors drives innovation with Assets in Jira Service Management
Assets is Atlassian’s flexible, relational database for tracking anything that matters to your teams – hardware, software, inventory, or even custom objects unique to your business.
How IT teams at FanDuel, Zelis, and Washington State University enabled HR to deliver exceptional support
Today’s HR teams need to deliver faster service to accelerate productivity, enhance tracking to avoid mix-ups, and automate mundane tasks to offer greater bandwidth for human-to-human connection. This is where a strong partnership with IT can help. IT and HR might seem very different on the surface, but by applying a service management approach and […]
Warehouse Group Cuts TCO by 25% with Jira Service Management
Managing IT services efficiently while reducing operational costs is a priority for every growing organization. Discover how Warehouse Group transformed its service management approach with Jira Service Management, streamlining workflows, improving team collaboration, and achieving a 25% reduction in total cost of ownership (TCO) without compromising service quality. Read this customer success story to learn […]
5 essential tips for AI service management at high velocity
As AI adoption accelerates, IT teams need service management practices that can keep pace without sacrificing reliability or customer experience. Success depends on combining automation, streamlined workflows, and governance to resolve issues faster, improve efficiency, and support rapid business growth. Download “5 Essential Tips for AI Service Management at High Velocity” to discover practical strategies […]
Handle More SKUs with Fewer Problems
Advanced pouch filling and sealing machines help manufacturers manage growing SKU counts without sacrificing efficiency or throughput. Massman Automation’s General Packer platforms use servo-driven automation, recipe management and guided changeovers to reduce downtime, minimize scrap and deliver repeatable performance across frequent product transitions. By simplifying changeovers and reducing operator dependency, these systems help manufacturers maximize […]
An Executive Guide to Optimization and AI
Not all AI is the same. Machine learning tells you what’s likely to happen. Gen AI helps you think through possibilities. Only optimization tells you what to do, and proves no better decision exists. Many organizations are using the first two. Few are using all three. And the gap shows up where it hurts most: […]
Integrated systems enable critical and compliant security for transportation
Modern transportation infrastructure demands a new approach to security. Airports, seaports, and rail networks are increasingly complex, operating 24/7 with high volumes of passengers, cargo, and staff. Fragmented legacy security systems are insufficient for managing emerging risks such as insider threats, credential fraud, and cargo smuggling.
Enrollment Tech Best Practices Guide
Employers know that their employee benefits package can make or break their strategy for attracting and keeping great workers. But what many employers don’t consider is the importance of the enrollment experience in fulfilling that strategic promise. If employees don’t understand the enrollment process, or struggle to complete it, the employer has lost an important […]