What is AI and How Can Law Firms Use it?
You’ve likely noticed the growing interest in artificial intelligence (AI) and its potential for transforming various industries—but what is the future of AI for lawyers? In this guide, we’ll explore what AI is and how law firms can use it responsibly to save time, effort, and money. More specifically, the guide will explore: What is […]
Do Yourself a Favor: Summer Planning Guide for Small Business
Summer is the perfect time to step back, evaluate your business, and plan for what’s ahead. A little preparation now can help you avoid surprises, improve efficiency, and set your business up for long-term success. Our Summer Planning Guide for Small Business is packed with practical tips to help you: Build a stronger plan for […]
The Essential Guide to Leave Program Design
In the Essential Guide to Leave Program Design, employers will learn six best practices when investing in their leave programs. Understand the purpose and objectives of your leave program. Identify areas for potential growth and expansion within your program. Enhance the benefits and offerings of your leave program. Establish clear and easily comprehensible policies. Provide […]
How can you secure customer trust in the age of AI?
Dig into the data about what consumers actually feel about AI-powered experiences and get recommendations for how to build trust with your customers. The top concerns that keep consumers from embracing AI Why human oversight is key to trusted AI experiences How to empower (not replace) your CX reps with AI
2027 Employer Benefits Guide: Close Coverage and Talent Gaps
Clients already know healthcare costs are rising. The real question for 2027 is what can be done next. For brokers and consultants, that means bringing practical options that address more than the renewal rate.
Carrier layer audit for AI in Finance contact centers
Banks and credit unions are projecting an average of $207M in AI spend over the next 12 months. Most have thoroughly evaluated the CCaaS their AI agents will link to, but almost none have audited the carrier layer underneath it. That’s where AI performance breaks down. Industry median response latency across production voice agents runs […]
From AI Pilot to Clinical Scale: Governing Every Agent That Touches ePHI
Your first clinical AI use case was the hard one. Now after several more builds, you realize that every new agent deployment is triggering the same access review, the same audit trail build-out, and the same provisioning work. The organizations scaling clinical AI fastest aren’t doing more compliance work per agent. They’ve built an identity […]
Utility Transformation: Navigating the AI Era
Utilities are under pressure to modernize the grid, improve reliability, integrate distributed energy resources, and maintain affordability — all while navigating aging infrastructure, evolving regulations, and technological change. Success requires more than adopting new technologies; it requires a strategic approach to AI innovation. The articles in this Industry Pulse explore how utilities are building more […]
How To Balance AI Shopping and Customer Loyalty
Retail success is no longer defined by a single transaction—it is built by creating a customer journey that builds trust, strengthens loyalty, and delivers convenience. This Industry Pulse brings together four articles that explore how AI, evolving consumer expectations, and delivery innovation are redefining retail success. Read now to learn more about: The trends and […]
The #1 AI Agent Built for Ecommerce Brands
Most AI support tools deflect tickets. Gorgias’ AI Agent 3.0 resolves them, autonomously, on-brand, and at scale. Powered by Gaia, an intelligent AI layer that learns your brand and configures itself, AI Agent 3.0 handles everything from pre-purchase questions to post-purchase actions across chat, email, SMS, and social. Built natively for Shopify, it’s not a […]