Carrier layer audit for AI in Finance contact centers
Banks and credit unions are projecting an average of $207M in AI spend over the next 12 months. Most have thoroughly evaluated the CCaaS their AI agents will link to, but almost none have audited the carrier layer underneath it. That’s where AI performance breaks down. Industry median response latency across production voice agents runs […]
From AI Pilot to Clinical Scale: Governing Every Agent That Touches ePHI
Your first clinical AI use case was the hard one. Now after several more builds, you realize that every new agent deployment is triggering the same access review, the same audit trail build-out, and the same provisioning work. The organizations scaling clinical AI fastest aren’t doing more compliance work per agent. They’ve built an identity […]
Utility Transformation: Navigating the AI Era
Utilities are under pressure to modernize the grid, improve reliability, integrate distributed energy resources, and maintain affordability — all while navigating aging infrastructure, evolving regulations, and technological change. Success requires more than adopting new technologies; it requires a strategic approach to AI innovation. The articles in this Industry Pulse explore how utilities are building more […]
How To Balance AI Shopping and Customer Loyalty
Retail success is no longer defined by a single transaction—it is built by creating a customer journey that builds trust, strengthens loyalty, and delivers convenience. This Industry Pulse brings together four articles that explore how AI, evolving consumer expectations, and delivery innovation are redefining retail success. Read now to learn more about: The trends and […]
The #1 AI Agent Built for Ecommerce Brands
Most AI support tools deflect tickets. Gorgias’ AI Agent 3.0 resolves them, autonomously, on-brand, and at scale. Powered by Gaia, an intelligent AI layer that learns your brand and configures itself, AI Agent 3.0 handles everything from pre-purchase questions to post-purchase actions across chat, email, SMS, and social. Built natively for Shopify, it’s not a […]
Identity as the Control Plane for AI in Financial Services
The traditional identity frameworks financial institutions rely on weren’t built for autonomous, non-human actors that move at machine speed and operate outside their security perimeter. Despite this, financial institutions are quickly adopting AI agents to automate fraud detection, underwriting, customer advisory, and loan processing. This webinar brings together industry experts from Okta and Datos Insights […]
Least Privilege for Manufacturing IT
Elevated access solves problems in the moment, but over time it builds exposure beyond what most teams realize. Over privileged or permanent accounts give attackers a fast path to cause undetected damage once inside. This is a key reason manufacturing makes up 26–28% of all cyberattacks (more than any other industry). Least Privilege for Manufacturing […]
Understanding Least Privilege
A practical guide for IT professionals on reducing attack surfaces, limiting privilege abuse, and strengthening defense-in-depth strategies. Why Least Privilege Still Matters Defense-in-depth remains a cornerstone of modern cybersecurity, yet one critical control is still frequently overlooked: local administrator rights. When users have unrestricted administrative access, they effectively hold the keys to their devices and […]
Understanding Least Privilege
Local admin rights quietly undermine even the best security strategies. When users have unrestricted access, they can install software, change settings, and bypass protections — creating easy paths for attackers to escalate privileges and move across your environment. That’s why least privilege is still one of the most effective ways to reduce risk. Limiting admin […]
The SEG Blind Spot: Closing the Gaps in Your Email Security
Secure email gateways (SEG) were built for a threat landscape defined by spam, malware, suspicious links, and known-bad indicators. But today’s attacks often take the form of legitimate-looking messages designed to create blind spots around identity and trust. In fact, 85% of all losses now come from sophisticated fraud attacks that often exploit human behavior, […]