Catastrophe (CAT) season call volume surges can hit your customer experience hard, if your modern CCaaS is supported by legacy telecom. Use this checklist to evaluate whether your carrier can handle CAT call load, protect number reputation during outbound outreach, and support your compliance efforts when it’s most needed. You’ll Learn: How to identify the four carrier-layer failure points where policyholder calls can drop before reaching your CCaaS How Active/Active network architecture and BYOC protect your surge resilience and how to verify your carrier actually delivers both How to score your current infrastructure against 18 carrier-readiness criteria and find your gaps before peak season hits
