Utility Procurement’s Technology Paradox: Survey Insights

Utility procurement teams have embraced cutting-edge technology — 71% use risk management platforms, 65% leverage AI and advanced analytics and 64% deploy ERP solutions. Yet despite this digital transformation, assessing and onboarding contractors remains a top challenge for over 50% of teams. The paradox is clear: more tools haven’t translated to faster, more efficient processes. Download the full infographic to learn the root causes behind this disconnect, including: Data quality trumps technology: 46% cite lack of data availability as their top assessment challenge Post-onboarding gaps persist: 42% struggle with time-consuming verification and monitoring ongoing contractor compliance throughout the relationship lifecycle Workflow automation is essential: Only 19% report limited workflow automation, significantly better than manufacturing (35%) and energy (36%).

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