The retail sector confronts a pressing challenge: manual workflows are depleting resources and compromising customer satisfaction. This research demonstrates how AI-driven automation is revolutionizing back-office operations. Key Findings: 89% of retail organizations are still reliant on manual workflows, resulting in operational inefficiencies and elevated costs Store associates dedicate an average of 2-3 hours each shift to manual back-office tasks, reducing their sales floor presence 70% of consumers discontinue their relationship with brands following just two negative interactions 70% of retailers are still in the early stages of AI adoption. The ones who’ve moved faster are already seeing measurable payoff – better inventory accuracy, faster service, less time lost to manual scheduling and repetitive tasks The share of retail organizations with meaningful AI task coverage is expected expand from 41% to 83% over the next 12 months Learn how integrated AI platforms enable retailers to eliminate data fragmentation, optimize operations, and enable associates to provide exceptional customer experiences.
