Across medical, dental, and veterinary practices, providers are sending a clear message: they want robust financial workflows built directly into the software they use every day. For software platforms, this shift represents a critical opportunity to transition your software from a simple workflow tool into an indispensable financial System of Record. To capture this momentum, independent management consulting firm FinMed Partners conducted the 2026 ProviderPay Study, sponsored by Adyen. This comprehensive research took the pulse of 199 independent healthcare providers in the US to map out current workflow friction and outline the exact technical roadmap to platform payment maturity. What’s inside the playbook: Shifting provider demands: Stay ahead of shifting market expectations. Discover why 53% of independent healthcare providers are likely to consider switching payment processors in the next 12 months and how 85% are actively prioritizing system upgrades right now. Data-backed efficiency gains: Benchmark the impact of embedded financial services with new 2026 survey data demonstrating how moving from a referral model to an embedded model slashes a practice’s weekly payment administration time from 13.5 hours down to just 7.8 hours. Actionable transition playbooks: Review structural, three-step blueprints designed as an immediate jumping-off point to guide your software’s evolution from basic payments acceptance into a high-retention, revenue-generating financial system.
