Your ERP and WMS were engineered for one direction — outbound. Order, ship, invoice. But returns, repairs, and warranty claims don’t move in a straight line. They branch, loop, serialize, and stack. So operations teams patch the gap with spreadsheets, email chains, and ERP repair modules rebuilt “over and over again as things change.” That’s the legacy system tax — paid daily in manual work, blind dispositioning, and warranty exposure no one can explain to finance. The more complex and high-velocity your returns, the faster it compounds. This report breaks down why outbound-first systems fail at reverse logistics scale, and what purpose-built does instead. Inside, you’ll learn: Why ERP/WMS repair modules break under complex, serialized, warranty-backed returns The hidden cost of “swivel-chair” workflows across disconnected systems How peak return velocity becomes a growth ceiling What Tumi learned migrating off its SAP repair module A self-assessment to quantify your own legacy system tax ReverseLogix — the only purpose-built, end-to-end reverse logistics platform for complex B2B and B2C retail and manufacturing.
