Retail store communications are under pressure. Store teams are balancing in-person service, digital fulfillment, labor constraints, and rising customer expectations — all while relying on traditional phone systems that lack visibility and automation.
In this session, we’ll explore five AI trends reshaping store communications in 2026. From reducing repetitive call volume and embedding communications into store workflows to integrating voice into the broader customer journey, these shifts are transforming the store phone into an operational asset.
Join us to learn how retail leaders can modernize store communications to improve efficiency, reduce friction, and deliver more consistent customer experiences across locations.
Attendees will learn:
How AI protects associate capacity by handling routine customer calls
Why call context and visibility are critical to improving the customer experience
How modern store communications support safety, compliance, and operational workflows
The operational impact of integrating voice into the full customer journey
Where retail and CX leaders should start when modernizing store calling