Launching a generative AI pilot is easy. Launching the right one—one that aligns with your risk tolerance, delivers measurable outcomes, and sets you up to scale—is far more difficult. Presented by ASAPP and PTP, this session will help CX leaders to choose, test, and take generative agent pilots to the next level, with confidence.
You’ll explore:
The Innovation Tolerance Model—a diagnostic tool to help align innovation efforts with leadership’s risk profile
How to identify high-impact, low-risk use cases for generative AI agents
Real examples of how large enterprises are iterating fast and learning what works (even in some of the most complex enterprise cases).
Best practices for testing generative AI, including how to handle non-linear outcomes, set success criteria, and avoid common pitfalls
If you’re looking to quickly accelerate your AI journey and maximize ROI—without overpromising or overengineering—this session is for you.