Billing backlogs and frustrated patients are common for organizations that don’t have strong claim management software. Between complex workflows, shifting payer demands, and antiquated payment tools, it’s easy to end up underwater. “We were following up on claims that the payer had already paid because we didn’t have any insight or transparency,” says Piedmont’s Christy Wilbanks. “My staff would be on hold for 45 minutes waiting to speak to a human, only to get cut off and have to start over again.”
After implementing Waystar’s claim management software, all of that changed. “Today, we’ve eliminated those encounters entirely. We set up workflow triggers so statusing doesn’t require human intervention, which means no more follow-up. It saves us an enormous amount of time.” Join this session to learn exactly how Piedmont leveraged Waystar’s claim management software to simplify their financial and administrative processes.
We’ll watch an exclusive video where Wilbanks explains how her team automated the status-inquiry workflow to trigger actions without a human touch.
We’ll reveal how the health system uses claim management software to overcome payer requirements that consistently result in denials.
And we’ll finish up with a Q+A , where we provide answers to the most frequently asked questions related to claim management.