Instant-gratification apps like Uber, Amazon, and Grubhub have conditioned renters to expect answers now, not later. EliseAI meets that bar for multifamily communities with conversational AI that automates prospect inquiries, books tours, resolves resident issues, and manages payments and renewals—24/7 across webchat, text, email, and phone.
AvalonBay Communities—ranked in NMHC’s Top 50 multifamily owners and operators—set out to build a fully self-service journey for renters across 85,000 units. Their vision: let every prospect and resident get instant, 24/7 answers on the channel they prefer. They chose EliseAI to make it happen. In this webinar, you’ll learn how:
AvalonBay built leveraged EliseAI to build a modern self-serve customer experience
AvalonBay pairs centralized AI automation for routine tasks with onsite staff dedicated to high-value, in-person interactions
AI and automation is delivering the highest ROI for AVB