Fast, hassle-free last-mile delivery has become a critical part of the customer experience, and that has thrust the quality of same-day and local delivery into the spotlight. Retailers are turning to non-parcel, on-demand delivery offerings to meet consumers’ expectations for speed and accuracy. But they’re not always getting this from the on-demand delivery solutions they’re choosing.
In fact, a recent survey of 150 retail supply chain/logistics and operations executives found significant gaps between the delivery metrics they believe they should expect from their last-mile delivery providers and what they’re getting — particularly for delivery via non-parcel providers like on-demand delivery companies. Register for this webinar now to gain expert insights into the survey’s key findings and learn about:
The importance of last-mile delivery to the customer experience
Challenges of the last-mile experience and how to overcome them
Benefits of getting last-mile right