In 2026, member engagement is no longer optional, it’s a boardroom mandate. While most health plans have invested heavily in digital, many still struggle to connect those investments to measurable outcomes. The result is fragmented data, siloed tools, and disjointed communications that inundate members with inconsistent messages, eroding trust and diluting engagement. Without clear, leading metrics, organizations struggle to prove ROI, leaving a widening gap between CX strategy and member outcomes. AI — and increasingly agentic AI — represents the next evolution in closing this gap, enabling health plans to rebuild trust, deepen engagement, and ultimately drive better financial and clinical outcomes.
A new League-sponsored survey on Healthcare Dive found that organizations that can successfully align their digital and AI investments with evolving consumer expectations will have a competitive advantage in the healthcare industry. In this webinar, speakers from League will highlight the findings of a recent survey of healthcare industry leaders and explore current state and future direction of CX initiatives in healthcare organizations, the role of AI and agentic AI in overcoming foundational infrastructure and data challenges to drive measurable outcomes. You’ll learn:
How CX success metrics are defined and why most fall short of proving ROI.
The financial and clinical outcomes where CX strategies often fail to deliver.
How fragmented, transactional engagement translates into measurable value losses and gaps in care.
Strategies to move AI beyond admin relief and into driving meaningful member engagement.
How current governance and platform infrastructure can support HITRUST/HIPAA compliant agentic AI at enterprise scale.