How to Create the Identity Experience Your Customers Want
Today, success in customer identity and access management (CIAM) relies heavily on an excellent customer experience coupled with security that simply works. But it’s not always easy to know which aspects of a CIAM solution customers are looking for. That’s why, in this report, we surveyed over 17,000 global IT and marketing decision makers and […]
3 Ways Your Customer Identity Strategy Fuels Business Growth
As we put a tumultuous year in the rear-view mirror, many companies are looking for innovative ways to boost and redesign their businesses in order to jump-start growth. According to Gartner, the majority of CEOs say recovering revenue levels by accelerating digital initiatives will be a top priority in 2022. While your business leaders look […]
How Retailers Can Train, Engage and Retain Younger Employees
Retailers know customer shopping has evolved over the years. The reality is that employee needs have evolved over that time, too. Employers who don’t focus on keeping all demographics of employees happy won’t maintain the talent necessary to keep businesses afloat. Luckily, new tools make it easy for retailers to engage teams and retain […]
Web Optimization Takes a Team: Better Collaboration across IT and Engineering Helps Drive Better Digital Experiences
When IT and engineering teams work together to build a culture of web performance, organizations go beyond basic uptime to deliver better customer experience, faster web pages, and superior business results with user engagement, conversion, and satisfaction. Synthetic monitoring is a key ingredient to optimizing web performance. See how you can: Get your copy […]
Making Sense of Digital Experience Monitoring Solutions
As customers increasingly rely on web services, speed and dependability are crucial for their online experience — and your bottom line. With digital experience monitoring (DEM), your organization can achieve greater observability, keep up with an optimal customer-centric digital strategy and respond to problems more effectively. But it’s important to understand which monitoring solution best […]
Stabilizing the Hourly Workforce: What Workers Need to Stay and Thrive
The hourly workforce has been in a near-constant state of chaos for more than two years, with people quitting their jobs at record levels early in the pandemic,[1] and as recently as April 2022, job openings outnumbered job seekers by nearly 2 to 1[2]. For many businesses that employ hourly workers, it adds up to […]
How Brands Can Leverage AI to Drive Revenue During Difficult Times
The collective economic mood is dreary. With inflation, war, supply chain disruptions, and the likelihood of recession looming over us, many retailers and consumers alike are overwhelmed with uncertainty. But if there’s time to worry, there’s time to plan for success—even in an economic downturn. As budgets tighten, the great marketers will separate themselves […]
The era of personalization in retail
With the abundance of consumer data available today, retailers can personalize the customer experience from first impression to their latest purchase. Personalization has now become fundamental for retailers to build long-lasting customer relationships, stand out from the competition and access new markets. INCLUDED IN THIS TRENDLINE
Earned Wage Access: Why Top Companies Are Using It in Their Compensation Package
Sixty percent of U.S. employees live paycheck to paycheck. Two weeks or a month can be a long time to wait when money is needed now. Payday loans are no answer. So how can a company offer immediate access to earnings without creating an accounting and HR nightmare? Earned wage access (EWA) is the […]
Five Reasons Why Contractors Must Modernize Their Operations
Turning a profit on today’s complex construction projects requires firms to be data-driven, analytical and responsive. Still, many contractors are reluctant to invest in connected digital and cloud-based solutions despite the fact that a technology transformation can increase productivity by 14% to 15%, lower costs by 4% to 6% and drive revenue. The hidden […]