How to Choose a Future-Ready Location for Your Food Business
In the face of real challenges, today’s food industry leaders have a unique opportunity to address structural deficiencies in our national and global food systems and rebuild them in a groundbreaking way. As they grow and scale, agtech and agribusiness companies need certain conditions to thrive. They must choose a location that will provide all […]
How Princeton University Is Taking Their Multi-Site Management to the Next Level
Creating digital experiences across a portfolio of sites can present a big challenge. It requires thinking about scale in multiple dimensions, from standardizing on a technology toolset and driving adoption of that platform across an organization, to establishing content governance and user experience standards to guide the design and build of many sites. In this […]
Top Tips to Enhance Email Marketing Campaigns
As many companies face strict budgets amid economic uncertainty, it’s critical for marketing leaders to optimize the ROI of every channel and campaign. By offering tailored customer experiences and clear, relevant content, marketers will see a direct impact on customer retention and acquisition rates. In this playbook, explore top strategies for making the most of […]
This excerpt shows the Salesforce profile by IDC MarketScape
See why Salesforce is in the Leader’s category in field service management for utilities. Just a few of our Field Service capabilities are: Read the report to learn more about why IDC MarketScape named Salesforce a Leader. Questions? Call us at 1-800-667-6389.
The Key Role of Telecommunications in Creating a Secure Grid
As the power grid continues to undergo enormous change, there’s an elevated risk of physical threats and cyberattacks. Today’s utilities need to understand that grid stability and their ability to achieve aggressive decarbonization goals depends on embracing secure telecommunications and engaging DER owners as a grid resource. This can mean everything from demand response programs […]
Digital Customer Service Is A Clear Differentiator for Banks
Thanks to the current economy and demanding digital-first consumer expectations, banks are struggling to retain existing customers and attract new ones. Of consumers surveyed, 79% said they now interact digitally with their financial institutions. Banks that provide superior digital customer service will have a clear competitive edge. It’s no longer adequate to rely on phone-first […]
Adopting AI Solutions to Improve The Customer Experience
Retailers are faced with staff training and onboarding challenges especially during peak shopping seasons. Rising inflation and inventory challenges are also dipping into profits. To counter these trends, many retail CX executives are turning to artificial intelligence (AI). AI-powered chatbots deliver improved efficiencies through customer service which is a top priority amongst almost 50% of […]
Create a better customer experience
Customer expectations for utilities continue to rise. In response, utilities are reimagining what it means to be customer-centric. They are focusing on ways to enhance the customer experience as part of their business strategy. This includes field service, which is often the customer’s only in-person connection with their utility provider. Every interaction matters. This study […]
Is personalized care really here?
Explore our data driven insights into the trends and advancements driving growth in precision medicine: We cover these topics and more in our exclusive report. Download your copy for our unique perspective on the technology, procedures and diagnoses shaping personalized care.
Score Customer and Employee Loyalty by Offering This Benefit
Americans sure do love our pets. Nearly 30% of households adopted at least one pet during the pandemic, and more than 90 million families owned a pet in 2021. Despite our love, the expense of our furry friends can’t be ignored. People with pets spend an average $1,163 on them annually, and veterinary costs more […]