Recent research asking Financial Services executives about their current state and future goals for Service Innovation concludes that customers are asking for more and better self service, fast resolution when engaging agents and personalization continuity across channels.
No matter where you are on your Service Innovation journey, there are 3 really quick and easy ways to address these consumer demands.
In this webinar, you will learn about how Salesforce Chat Bots make every digital self service experience better and empower agents with knowledge making every customer touch personalized.