How Generative AI Will Improve E-commerce CX in 2023 and Beyond
To gain market share and maintain growth, e-commerce retailers must adapt their strategies to meet consumer expectations by creating instant, personalized connections throughout the online customer journey. The emerging trend of conversational commerce, with help from generative AI, can transform how companies interact with their customers and redefine how customers shop online. Conversational commerce uses […]
Engage, Influence, and Win More Omnichannel Shoppers with Commerce Cloud
Discover the latest channel integrations and innovations that Commerce Cloud is delivering to meet and engage your customers where they are. In this session, you will: – Hear from industry experts and leaders at Google and Snapchat on how to deliver solutions to improve your customer engagement and product discoverability – Learn how to increase […]
Engage, Influence, and Win More Omnichannel Shoppers with Commerce Cloud
Discover the latest channel integrations and innovations that Commerce Cloud is delivering to meet and engage your customers where they are. In this session, you will: – Hear from industry experts and leaders at Google and Snapchat on how to deliver solutions to improve your customer engagement and product discoverability – Learn how to increase […]
How Five Manufacturing Organizations Reimagined Their Workforce and Operations
Switching from legacy systems and overlapping HR solutions can seem like a difficult process, but the benefits are clear. The following five Workday customer stories explore the numerous operational efficiencies that result from switching to a cloud‑based, single-system solution and how easy it is to implement. As the workplace continues to evolve, operational agility will […]
While the COVID-19 pandemic sped up biomedical research in many ways, it also served as a catalyst of change in the clinical trial landscape. Although decentralized clinical trials (DCTs) skyrocketed along with new protocols and digital tools, there are still hurdles to overcome in affordability, trial participant recruiting, and more. In this Outlook Report, discover […]
Revealed: The Validation Industry Trends Impacting You Understand the trends influencing your validation program
The State of Validation is the world’s first comprehensive annual study and report of the validation industry. Each year, State of Validation measures and tracks a wide range of topics and metrics through surveys and interviews with validation professionals from across the globe, uncovering the trends, pitfalls, opportunities, and changes impacting validation programs. In this […]
Messaging in the New Era of Customer Engagement
Join our transformative webinar as we delve into the dynamic landscape of the WhatsApp Business Platform. Discover the many use cases for WhatsApp across verticals and regions. See how it seamlessly integrates into your enterprise tech stack, enriching your CRM, analytics, and more. Learn proven strategies to encourage customers to opt-in for meaningful interactions. Revolutionize […]
The Future of Retail: Four Ways to Design For What’s Next
Disruption still impacts every corner of the retail space. Business leaders and industry experts weigh in on the most compelling trends in retail, including leveraging AI for financial planning and multichannel experiences, new approaches to talent retention, and doubling down on data analytics. To get a sense of what that future might mean for retail, […]
Account Reconciliations 101
Back to Basics: Understanding the Account Reconciliation Process The account reconciliation process is a critical first step in the financial close and sets the foundation for period end success. However, it can be an extremely stressful process that consumes more resources than planned. What is the ultimate goal? To achieve an efficient and effective account […]
The Future of Accounting: Insights from Industry Leaders
In today’s rapidly evolving business landscape, the accounting function is facing a trifecta of obstacles that are putting increasing pressure on controllers: expanding regulatory requirements, rising business complexities, and a shortage of skilled accounting professionals. To overcome these challenges and position their organizations for future success, controllers are embracing technology to strategically modernize their accounting […]