In recent years, consumers and retailers alike have implemented new technologies in their day-to-day lives to adapt to unexpected and complex circumstances. With retailers and original equipment manufacturers (OEMs) both focused on maintaining a connected retail experience and improving overall customer satisfaction, the introduction of a new suite of technology into the retail space can cause unforeseen business disruptions without a reliable service strategy in place to support these devices. From product maintenance and repair needs to warranty and logistics management, OEMs face a wide range of retail technology challenges that they may not be prepared for or have the bandwidth to address.
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