Customer expectations for utilities continue to rise. In response, utilities are reimagining what it means to be customer-centric. They are focusing on ways to enhance the customer experience as part of their business strategy.
This includes field service, which is often the customer’s only in-person connection with their utility provider. Every interaction matters.
This study asked more than 200 utility professionals this question: How important is the work of field service staff in achieving utility customer-centricity objectives?
In this report, you’ll learn how to:
- Create a cost reduction strategy
- Embrace automation to improve efficiencies
- Increase productivity and map clear career paths for your team