Create a better customer experience

Customer expectations for utilities continue to rise. In response, utilities are reimagining what it means to be customer-centric. They are focusing on ways to enhance the customer experience as part of their business strategy.

This includes field service, which is often the customer’s only in-person connection with their utility provider. Every interaction matters.

This study asked more than 200 utility professionals this question: How important is the work of field service staff in achieving utility customer-centricity objectives?

In this report, you’ll learn how to:

  • Create a cost reduction strategy
  • Embrace automation to improve efficiencies
  • Increase productivity and map clear career paths for your team



Share the Post:

We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept All”, you consent to our use of all cookies, however, you may visit “Cookies Setting” to provide a controlled consent.

Privacy Policy