Field service management faces mounting challenges: strict SLAs, regulatory demands, and the need to optimize operations while ensuring profitability. However, outdated legacy systems—often the result of mergers and acquisitions—are slowing progress. These systems, while reliable, bring limited scalability, incompatibility with modern tools, and heightened security risks.
Managing these legacy systems accumulates “technical debt,” diverting resources and stalling innovation. In service management, outdated, fragmented functionalities fail to keep pace with business growth. To thrive, organizations must embrace a composable approach—scalable, modular solutions that evolve alongside their needs and unlock efficiencies critical to long-term success