How to Create the Identity Experience Your Customers Want
Today, success in customer identity and access management (CIAM) relies heavily on an excellent customer experience coupled with security that simply works. But it’s not always easy to know which aspects of a CIAM solution customers are looking for. That’s why, in this report, we surveyed over 17,000 global IT and marketing decision makers and […]
3 Ways Your Customer Identity Strategy Fuels Business Growth
As we put a tumultuous year in the rear-view mirror, many companies are looking for innovative ways to boost and redesign their businesses in order to jump-start growth. According to Gartner, the majority of CEOs say recovering revenue levels by accelerating digital initiatives will be a top priority in 2022. While your business leaders look […]
How Retailers Can Train, Engage and Retain Younger Employees
Retailers know customer shopping has evolved over the years. The reality is that employee needs have evolved over that time, too. Employers who don’t focus on keeping all demographics of employees happy won’t maintain the talent necessary to keep businesses afloat. Luckily, new tools make it easy for retailers to engage teams and retain […]
Web Optimization Takes a Team: Better Collaboration across IT and Engineering Helps Drive Better Digital Experiences
When IT and engineering teams work together to build a culture of web performance, organizations go beyond basic uptime to deliver better customer experience, faster web pages, and superior business results with user engagement, conversion, and satisfaction. Synthetic monitoring is a key ingredient to optimizing web performance. See how you can: Get your copy […]
Mastering the Science of Omnichannel Selling
Ever hear of Direct Plants? They offer a valuable lesson in the changing realities of the e-commerce merchant. Today this successful online seller has moved far beyond single platform merchandising to embrace a growing ecosystem of online platforms. The Direct Plants store now follows customers across multiple platforms, supercharging the online buying experience. It’s […]
Effective Strategies for Leveraging Vital Life Science Data
Data is vital to every life science company. The top 10 global life science organizations (by revenue) spend more than $100 million per year on data investments, and nearly the same amount on analytics, reporting, and data science. While this industry requires a unique data framework to manage regulatory, privacy, and compliance rules and regulations, […]
5 Steps to Increased Employee and Customer Satisfaction
The Great Resignation has been chipping away at the retail industry for months, with no end in sight. For employers, the labor shortage means empty shelves, reduced hours, and poor execution of services like curbside pickup and buy online/pick up in store (BOPIS) —all of which translate to a diminished experience for customers. As store […]
How Edge Computing Ensures Reliability for Retailers
During the 2021 holiday season, several large retailers across America had a rude awakening when their businesses lost connectivity — making headlines, frustrating customers, and putting their transaction tracking at risk. Under this constant threat of outages, maintaining a reliable tax technology is critical for retailers, causing many to leave cloud software in favor of […]
How to Strengthen Relationships with KOLs and DOLs in the Digital Space
Today, increasing numbers of medical affairs professionals and medical science liaisons are turning to social monitoring tools to help them navigate this new world. With access to a modern social monitoring or digital listening platform, medical affairs can easily see who the most relevant experts are in their field and what these experts are currently […]