Adopting AI Solutions to Improve The Customer Experience
Retailers are faced with staff training and onboarding challenges especially during peak shopping seasons. Rising inflation and inventory challenges are also dipping into profits. To counter these trends, many retail CX executives are turning to artificial intelligence (AI). AI-powered chatbots deliver improved efficiencies through customer service which is a top priority amongst almost 50% of […]
Create a better customer experience
Customer expectations for utilities continue to rise. In response, utilities are reimagining what it means to be customer-centric. They are focusing on ways to enhance the customer experience as part of their business strategy. This includes field service, which is often the customer’s only in-person connection with their utility provider. Every interaction matters. This study […]
Is personalized care really here?
Explore our data driven insights into the trends and advancements driving growth in precision medicine: We cover these topics and more in our exclusive report. Download your copy for our unique perspective on the technology, procedures and diagnoses shaping personalized care.
Score Customer and Employee Loyalty by Offering This Benefit
Americans sure do love our pets. Nearly 30% of households adopted at least one pet during the pandemic, and more than 90 million families owned a pet in 2021. Despite our love, the expense of our furry friends can’t be ignored. People with pets spend an average $1,163 on them annually, and veterinary costs more […]
How Digital Agency MPP Tripled its Revenue per Employee with NetSuite
This new case study highlights how one digital agency used NetSuite’s connector technology to automate internal business transactions and client advertising metrics while increasing ROI on both. The disruptive nature of the industry – and its rotation toward programmatic digital advertising – has challenged every player in the digital advertising game. Oftentimes, smaller agencies’ tech […]
CFO Insights on Inflation, Workforce Challenges, and Future Plans
In this report, CFO.com executive readers provide a high-level view of finance team projections and strategies. CFO Executive Readers Provide a High-level View of Finance Team Projections and Strategies Last month, we surveyed our executive finance audience to understand how they are managing the most significant trends in the current economy. The survey examined how […]
Earned Wage Access: Why Top Companies Are Using It in Their Compensation Package
Sixty percent of U.S. employees live paycheck to paycheck. Two weeks or a month can be a long time to wait when money is needed now. Payday loans are no answer. So how can a company offer immediate access to earnings without creating an accounting and HR nightmare? Earned wage access (EWA) is the answer. […]
Harness the Power of a Unified Customer View to Understand Your Customers Like Never Before
A deep understanding of customers and their journeys has always been essential, but it is especially critical now with the decline of third-party cookies, the increased focus on data privacy, and the growing importance of first-party data. Though grocers and brands are collecting vital sales data, critical information is still missing. If brands and grocers […]
CIAM For Dummies
You’ve no doubt used customer identity and access management (CIAM) in your personal life as a customer of other businesses — whether you realized it or not. Perhaps you’ve logged into a website to purchase concert tickets. Or maybe you’ve used your social media account to log into a new e-commerce site. You may have […]
CIAM Buyer’s Guide
Having an online presence should be good for business. Online, you can learn more about your customers throughout their entire customer journeys, which helps you understand how best to communicate about new products and changes in service. Digital channels can facilitate direct customer input on how you can improve what you make and how you […]