How Top Financial Institutions are Building Seamless Customer Experiences

Try as they might, financial institutions aren’t succeeding at their attempts to prioritize customer satisfaction.

It’s not for lack of financing, though. Retail banks spent $250 billion on information technology in 2022, up 4% in 2021. Unfortunately, digital technologies layered onto phone-based infrastructure only serves to create silos and inefficiencies. On the other hand, the right single, cloud-based customer service platform creates a seamless customer experience. Some of the specific perks of this type of system include:

– A decrease in average customer service handle time by 21%
– Smaller customer service staffs that can handle 13% more customer engagements
– Faster resolutions that translate to a decrease in customer wait time by 40%, coupled with more valuable and personalized service

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