How Generative AI Will Improve E-commerce CX in 2023 and Beyond
To gain market share and maintain growth, e-commerce retailers must adapt their strategies to meet consumer expectations by creating instant, personalized connections throughout the online customer journey. The emerging trend of conversational commerce, with help from generative AI, can transform how companies interact with their customers and redefine how customers shop online. Conversational commerce uses […]
Engage, Influence, and Win More Omnichannel Shoppers with Commerce Cloud
Discover the latest channel integrations and innovations that Commerce Cloud is delivering to meet and engage your customers where they are. In this session, you will: – Hear from industry experts and leaders at Google and Snapchat on how to deliver solutions to improve your customer engagement and product discoverability – Learn how to increase […]
Engage, Influence, and Win More Omnichannel Shoppers with Commerce Cloud
Discover the latest channel integrations and innovations that Commerce Cloud is delivering to meet and engage your customers where they are. In this session, you will: – Hear from industry experts and leaders at Google and Snapchat on how to deliver solutions to improve your customer engagement and product discoverability – Learn how to increase […]
How Five Manufacturing Organizations Reimagined Their Workforce and Operations
Switching from legacy systems and overlapping HR solutions can seem like a difficult process, but the benefits are clear. The following five Workday customer stories explore the numerous operational efficiencies that result from switching to a cloud‑based, single-system solution and how easy it is to implement. As the workplace continues to evolve, operational agility will […]
While the COVID-19 pandemic sped up biomedical research in many ways, it also served as a catalyst of change in the clinical trial landscape. Although decentralized clinical trials (DCTs) skyrocketed along with new protocols and digital tools, there are still hurdles to overcome in affordability, trial participant recruiting, and more. In this Outlook Report, discover […]
Revealed: The Validation Industry Trends Impacting You Understand the trends influencing your validation program
The State of Validation is the world’s first comprehensive annual study and report of the validation industry. Each year, State of Validation measures and tracks a wide range of topics and metrics through surveys and interviews with validation professionals from across the globe, uncovering the trends, pitfalls, opportunities, and changes impacting validation programs. In this […]
Messaging in the New Era of Customer Engagement
Join our transformative webinar as we delve into the dynamic landscape of the WhatsApp Business Platform. Discover the many use cases for WhatsApp across verticals and regions. See how it seamlessly integrates into your enterprise tech stack, enriching your CRM, analytics, and more. Learn proven strategies to encourage customers to opt-in for meaningful interactions. Revolutionize […]
Cybersecurity for Energy on the Cloud: Questions We Hear, Answers We Provide
Many companies are moving toward an operational technology (OT) cloud. In the same way that digitization of offices made enterprise cloud possible, the digitization of OT environments now makes OT cloud a real possibility. As companies seek and discover ways to extract greater value from their OT data flows, many will determine that an OT […]
More than two years following the pandemic’s devastating economic effects to retail, remnants of an overstimulated supply chain remain. Excess merchandise remain a hardship as inflation tipped consumer demand in the opposite direction. INCLUDED IN THIS TRENDLINE – How Overstock is wooing new suppliers and weathering retail’s inventory torrent – Foot Locker plans app, website […]
The Gift of Intelligent Mobile Marketing for Holiday 2023
Although things like inflation and ongoing supply-chain issues are not expected to slow the holiday shopping season down, today’s shoppers are more willing than ever to try new brands and retailers – and thus shift their loyalty away from old favorites. At one of the most profitable times for retailers, it’s critical to cultivate effective […]