3 Ways to Hire and Keep More Restaurant Employees
The pandemic, the Great Resignation, the Great Reshuffling—the past three years have led to a massive upheaval in the workforce, and the restaurant industry is reeling from the impact. To stay competitive in the job market, business owners are having to go beyond increasing wages to meet employee demands. The top two reasons 98% of […]
Super Converters: How To Turn Your Stores into Super Converting Stores in Time for the Holiday
Shoppers are streaming back to physical stores, but there’s one problem. Sales didn’t necessarily come with them. To ensure they maximize sales this holiday season, all retailers should ensure they have effective conversion rate optimization (CRO) programs for both their e-commerce sites and their physical stores. But the unfortunate fact is the vast majority of […]
The latest in energy efficiency and demand side management
Multiple factors are driving an increased focus on energy efficiency and demand-side management. Utilities are now using a variety of new resources and connected devices to balance the grid and meet demand, drawing on everything from smart thermostats to large-scale batteries. INCLUDED IN THIS TRENDLINE
What the future of inventory management looks like
As economic conditions change, so do inventory management strategies. Few industries showcase this better than the retail industry. Long term, businesses across industries are rethinking what it means to have lean inventory on the balance sheet and safety stock to meet sales. INCLUDED IN THIS TRENDLINE .
Where K-12 Educators Get Guidance for Digital Tools
Educators want to incorporate digital books into their schools, but it’s difficult to know where to begin. A survey by OverDrive Education provides insight into where K-12 educators look for guidance on digital books, including the IT department, librarians and the Internet, among others. The digital revolution is changing the face of education, but educators […]
Getting it Right from the Start: Reducing Fraud at Onboarding
The pandemic saw an explosion of new ecommerce businesses, all needing web addresses. Unfortunately, along with that growth in business opportunity comes a growth in fraud. While many business domain names are legitimate, it can be incredibly difficult for fintech companies to wade through all of the new domain names to ensure they are on […]
Digital Customer Service Is A Clear Differentiator for Banks
Thanks to the current economy and demanding digital-first consumer expectations, banks are struggling to retain existing customers and attract new ones. Of consumers surveyed, 79% said they now interact digitally with their financial institutions. Banks that provide superior digital customer service will have a clear competitive edge. It’s no longer adequate to rely on phone-first […]
Adopting AI Solutions to Improve The Customer Experience
Retailers are faced with staff training and onboarding challenges especially during peak shopping seasons. Rising inflation and inventory challenges are also dipping into profits. To counter these trends, many retail CX executives are turning to artificial intelligence (AI). AI-powered chatbots deliver improved efficiencies through customer service which is a top priority amongst almost 50% of […]
Create a better customer experience
Customer expectations for utilities continue to rise. In response, utilities are reimagining what it means to be customer-centric. They are focusing on ways to enhance the customer experience as part of their business strategy. This includes field service, which is often the customer’s only in-person connection with their utility provider. Every interaction matters. This study […]
Inside the world of cell therapies
While uptake has been limited, cell therapy’s impact in cancer care is growing, and biotech companies have continued to invest in ways to improve it, such as through “off-the-shelf” options. Discover the current market for cancer cell therapies and what biotechs are working on next. INCLUDED IN THIS TRENDLINE