Financial Experience and Patient Satisfaction: Reducing friction to drive more transparent and actionable financial processes
The healthcare industry is facing a customer experience (CX) crisis, and both payers and providers must take active steps in improving their reputation among the general public if they hope to turn things around. Payments and claims are one prime example of how patients end up bearing the brunt of the industry’s inefficiency. Zelis commissioned […]
Harnessing Data for Agility and Growth: The Future of Restaurant Management
The restaurant industry has experienced a seismic shift: how and where diners eat, what restaurants look like, what customers expect to experience, how staff want to work—it’s all been shaped and reshaped by recent upheaval. Rather than crave a “return to normal,” operators are leaning into the traits and tactics that will help them thrive […]
The Great Debate: Building a Webinar with ChatGPT
In this webinar, the team at Cvent spills the beans on how they used ChatGPT to create a webinar that was so good, it had people lining up to attend (virtually, of course). They’ll share all the details on how they crafted a killer title, created engaging content, and promoted their webinar to the right […]
How Boll & Branch Is Using Tech to Boost Sales
Most companies dream of the success that New Jersey-based startup Boll & Branch has enjoyed, scaling to more than $100M in sales in five years. But that explosive growth caused business complexity that created new challenges. The solution for Boll & Branch was upgrading its tech stack. For today’s retailers, dealing with rising customer acquisition […]
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How to Leverage Technology for a Seamless Retail Experience
90% of consumers expect their interactions with retailers to be consistent across all channels. With this high demand for a seamless retail experience, retailers need to optimize both digital and physical shopping experiences if they hope to maintain a strong customer base and stay competitive. This infographic explores the priorities of consumers and outlines why […]
Known as GLP-1 agonists, new drugs could change how doctors treat obesity and, possibly, how the condition is more broadly understood. They could also raise healthcare spending substantially, posing a problem for insurers looking to control costs. INCLUDED IN THIS TRENDLINE – Novo obesity drug protects heart health in large trial – New kind of […]
Women’s health isn’t just having a moment — it’s finally burgeoning into a vibrant sector of healthcare poised for growth. Obstetrics, gynecology and fertility services dominated the landscape last year with record-smashing $3.3 billion in investments. INCLUDED IN THIS TRENDLINE – Women’s healthcare investments are hot. So where are the new menopause drugs? – With […]
Biopharma organizations are exploring artificial intelligence across multiple use cases: patient identification, data analysis, regulatory submissions, and beyond. Along the way, they’re seeing both short- and long-term success; some changes are fast, and others are slow. But as clinical trial leaders embrace the opportunities, they’re also contending with challenges—such as a criticism of algorithm bias […]
Shelf Data > Advertising Data
Shopkick recently surveyed consumers and found that 93% are still shopping in-store. Even after inflation, COVID-19, and the mass market situation, consumers are still vying to touch, feel, and buy inside the store…so what does that mean for you and your brand? Consumers are looking for brands that understand them, value them, and share in […]